Privacy Policy - Sparkletown

Sparkletown Operations Pty Ltd ACN 640 766 552 and its subsidiaries (Sparkletown, we, our or us) is committed to complying with the Australian Privacy Principles as contained in the Privacy Act 1988 (Cth) (Privacy Act).

The purpose of this policy is to inform individuals about the manner in which Sparkletown collects, discloses and manages personal information. This policy appears on our website, and we will also provide a copy of this policy to anyone who makes a request, free of charge.

WHAT IS PERSONAL INFORMATION?

Personal information is defined in the Privacy Act to mean information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not, and whether the information or opinion is recorded in a material form or not.

Personal information can include sensitive information.  Sensitive information is defined in the Privacy Act as information or an opinion about a person's race, ethnic origin, political opinions, membership of political associations and trade associations, religious or philosophical beliefs, sexual orientation or practices, criminal record, health information, genetic information about an individual that is not otherwise health information, biometric information that is used for the purpose of automated biometric verification or biometric identification and biometric templates.

Personal information can also include credit information, including:

  • identification information – name, date of birth, current or previous address, driver's licence number;

  • type and amount of credit sought;

  • trade references – name of entity, ABN, contact name, telephone number, fax number, email address, years trading with you;

  • publicly available information about an individual's creditworthiness;

  • default information;

  • new arrangement information;

  • court proceedings information;

  • personal insolvency information;

  • repayment history information;

  • payment information in relation to an overdue payment.

Not all information that we collect from you is personal information.  Information that we collect from you that is de-identified or aggregated is not regulated by the Australian Privacy Principles.

WHOSE PERSONAL INFORMATION WE COLLECT

We generally collect personal information from the following individuals:

  • customers and landlords, including potential customers and landlords;

  • business associates and their employees;

  • visitors to our website;

  • contractors;

  • job applicants;

  • suppliers and their employees;

  • individuals who subscribe to our mailing lists; and

  • other individuals we interact with during the course of our business.

WHAT PERSONAL INFORMATION WE COLLECT

The types of personal information that we collect and hold may include:

  • name;

  • contact details including address, email address and telephone number (including home, facsimile, work and mobile numbers); and

  • individual's occupation and details of the industry they work in; and

  • in the case of job applicant's qualifications, education, training, work experience and skills.

If we offer you credit, we may also collect credit information from you (as described above).  If credit is offered, we may collect credit information through our staff, for example when you enquire about our services, or if you complete a credit application form.  We may also collect credit information about you from third party sources, for example credit reporting agencies, publicly maintained records or trade referees.

We generally do not collect sensitive information, and would not do so without your consent.

cookies

We may use “cookies” or similar technologies to collect data.  A cookie is a small file downloaded on to a device when you access our website or applications.  Cookies can collect the following information from users:

  • internet service provider;

  • your server address;

  • your top level domain name (for example, .com, .gov, .au etc);

  • the date and time of your visit to the site;

  • the pages you accessed;

  • the previous site you have visited;

  • the type of browser you are using; and

  • if you have visited our website before

HOW WE COLLECT PERSONAL INFORMATION

While we will usually collect information directly from you, personal information may be collected in a number of different ways including:

  • face-to-face meetings;

  • telephone conversations;

  • documentation provided to us;

  • competitions that you enter where we are the promoter;

  • business cards;

  • interviews;

  • our website or applications;

  • emails and written correspondence that you send us;

  • our mailing lists;

  • third parties for example referees or a credit reporting agency;

  • third party service providers that provide commercial financial information and market research organisations;

  • your representatives; and

  • from publicly available sources.

If you supply us with information about another person, you should ensure you are authorised to do so. You must inform that person who we are, and that we will use and disclose their personal information as outlined in this Privacy Policy from time to time.

USE OF YOUR PERSONAL INFORMATION

We only collect personal information that is necessary for us to deal with your requests, to provide our products and services to you, to develop and promote our products and services, to manage our business and to assist us with complying with our legal and regulatory obligations. This includes:

  • contacting and communicating with you;

  • as a necessary part of providing the products or services that you have requested;

  • administering and managing the supply of our products and services including charging, billing and collecting debts;

  • assessing your eligibility for credit, where you have applied for credit;

  • assessing your suitability for employment where you are a job applicant;

  • enabling our related entities and contractors to assist you with related services as required;

  • researching, developing and enhancing our products and services; and

  • maintaining and developing our business systems.

If we do not collect personal information from you, or if the information provided is incomplete or inaccurate, we may not be able to provide our products or services, or our products or services may be compromised.  As well as using your personal information for the primary purposes for which you provided it to us, we may also use your personal information for related secondary purposes, although we will endeavour to contact you for your express consent should the secondary purpose be one which we consider you may not reasonably expect.

DIRECT MARKETING

We will never use or disclose any sensitive information for marketing or advertising purposes.

We may use and disclose your personal information (other than sensitive information) to provide you with information about products or services offered by us or other parties.

If at any time you do not wish to receive marketing communications from us or you do not want your personal information disclosed for marketing or advertising purposes, please contact us and we will remove your details from our marketing database.

DISCLOSURE OF YOUR PERSONAL INFORMATION

The people/organisations to which we may disclose your personal information to include:

  • other companies in the Sparkletown group;

  • our staff members;

  • third parties that provide services to us or through us, or who assist us provide, manage or administer our products or services;

  • our website host and software application developers and providers;

  • personnel involved with the operation of our website including sales, marketing and system administration;

  • our related entities, agents, associates and business partners;

  • our lawyers, accountants and other professional advisers;

  • credit reporting agencies;

  • contractors and outsourced service providers including:

    • information technology service providers;

    • installation, maintenance and repair services;

    • market research organisations; and

    • debt-recovery agencies;

  • your authorised representatives;

  • government and regulatory authorities and other similar organisations;

  • the joint venture parties we are involved with, including Halwash Northshore Pty Ltd ACN 630 371 247; and

  • other parties as required or authorised by law.

Please note, we will not sell personal information, except as a part of the sale of our business.

DISCLOSURE OVERSEAS

We may disclose your personal information overseas.

You consent to any disclosure of your personal information by us overseas on the understanding that if the overseas recipient handles the personal information in breach of the Australian Privacy Principles, the recipient will not be accountable under the Act, and you will not be able to seek redress under the Act.  The overseas recipient may not be subject to privacy obligations or any principles similar to the Australian Privacy Principles.  Individuals may not be able to seek redress in some overseas jurisdictions, and overseas recipients may be subject to a foreign law that could compel the disclosure of personal information to a third party such as an overseas authority.

We do not disclose any credit information to entities that do not have an Australian link.

GOVERNMENT RELATED IDENTIFIERS

We do not use any government related identifiers, such as Medicare, driver's licence or passport numbers, as its own identifier of any individual.  We will not use or disclose any government related identifiers other than in accordance with the Privacy Act.

DATA INTEGRITY

We endeavour to ensure that all personal information that we hold is accurate, complete and up-to-date.  To assist us with this, individuals should contact us if any of their contact details or other personal information changes, or if they believe that the personal information that we have is not accurate or complete.

When personal information that we collect is no longer required by us, we will destroy or de-identify that personal information unless we are required by a law or a court/tribunal to retain the personal information.

We may retain personal information for so long as it is required for any of our business purposes, for the prevention of fraud, for insurance, legal and governance purposes and in our IT back up.

SECURITY OF YOUR PERSONAL INFORMATION

While we take reasonable steps to protect the personal information that we hold from misuse, loss, unauthorised access, modification or disclosure, you should be aware that no system is completely secure against cyber attack.

In addition, the open nature of the internet is such that information exchanged via the internet may be accessed and used by people other than those for whom the data is intended.  Any information sent via the internet is sent at the sender's risk.

You should contact us immediately if you believe that there has been unauthorised access or disclosure with respect to any personal information that we hold about you.

ACCESS AND CORRECTION

Individuals have a right to request access to their personal information and to request its correction.  To do so, please contact our Privacy Officer.  Contact details are provided below.

We do not impose a charge for making a request for access, however we may charge for reasonable administrative costs incurred in providing access.

We encourage individuals to advise us if your personal information requires correction or updating.  Sparkletown does not impose any charge with respect to requests for correction or updates.

Before correcting or providing access to personal information in response to a request, Sparkletown will require your identity to be confirmed.

We will respond to your request for access to your personal information within a reasonable time after you make the request and if access is granted, access will be provided within 30 days from your request.  If we deny your request, we will provide you with a written notice detailing the reasons for the refusal and the process for making a complaint about the refusal to grant your request.

Where your request for access is accepted, we will provide you with access to your personal information in the manner requested by you, providing it is reasonable to do so.

We will accept your request for correction of your personal information where we are satisfied that it is inaccurate, out-of-date, incomplete, irrelevant or misleading.

Upon accepting a request for correction of your personal information, we will take all steps that are reasonable in the circumstances, having regard to the purpose for which your information is held, to correct your personal information.

AUTOMATED DECISION MAKING SYSTEMS

No personal information collected by us will be used by us in conjunction with the operation of a computer program or artificial intelligence to make, or do a thing that is substantially and directly related to making, a decision that could reasonably be expected to significantly affect the rights or interests of an individual.

COMPLAINTS

If you believe that we have breached this policy or the Privacy Act you may make a complaint.  A written complaint can be emailed or posted to our us using the contact details set out below.  Please include contact details for us to contact you regarding your complaint.

Our office will consider your complaint and respond as soon as reasonably possible, but not more than 30 days from receiving the complaint.

If you are unsatisfied with the outcome of your complaint you may refer your complaint to the Office of the Australian Information Commissioner, details provided below:

Office of the Australian Information Commissioner
GPO Box 5218
SYDNEY  NSW  2001
Telephone:  1300 363 992
Fax:  02 6123 5145
Website:  www.oaic.gov.au

OUR CONTACT DETAILS If you wish to:

  • Gain access to your personal information;

  • Correct or update your personal information;

  • Make a complaint about a breach of your privacy;

  • Contact us with a query about how your personal information is collected, held, used or disclosed;

  • Contact us regarding any other matter concerning this policy,

you can speak directly with our staff who will do their best to try to resolve your issue as simply as possible. Alternatively, you can write to or send an email to our Privacy Officer. We will respond to you as soon as reasonably possible. Our Privacy Officer's contact details are as follows:

Email    info@sparkletown.com.au
Mail     Sparkletown Operations Pty Ltd, 272 Montague Road, West End, Brisbane, QLD, 4101

Attention:  Privacy Officer

CHANGES TO THIS POLICY

From time to time, it may become necessary for us to review or amend this policy. Any changes will be made as and when required, and we will advise you of any changes by posting an updated version of our policy on our website, www.sparkletown.com.au. An up-to-date copy of this policy will be available in hard copy at all times at our head office as noted above.

LAST REVIEW

This policy was last updated on 31 July 2025.